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Community Update Community Update

MELBOURNE METRO, GEELONG & BALLARAT STORES

In line with the Victorian Government Announcements, our Melbourne, Geelong & Ballarat stores are temporarily closed with select stores open for Call & Collect only and with reduced trading hours. 


What are the Call & Collect opening hours for Melbourne, Geelong & Ballarat stores?

Click here to see your local Melbourne, Geelong & Ballarat stores days/hours open for Call & Collect.

When will stores reopen?

Our Melbourne, Geelong & Ballarat stores will reopen when it's considered safe to do so by recommendation of the State Government.

Contacting your local Fella Hamilton store

You are able to contact your local store during Call & Collect hours if applicable. If not, please call our Toll-free number on 1800 800 866 with any enquiries.

Orders placed through stores

Please call your local store to discuss, or call our Toll-free number on 1800 800 866.

Phone Orders

We are taking phone orders, but we ask for a little extra patience during these times as we do expect this change to increase the volume of our mail order and online order services. 

STORES

Find all our store opening hours and contact details here.

MAIL ORDER

You can call our wonderful mail order department on 1800 800 866 to place your order or enquire about returns and exchanges from store, mail order or website purchases.

They are open Monday-Friday 9.00am-5.00pm and Saturday 9.00-1.00pm.

ONLINE

You can shop online with us. Australia Post continues to pick up and deliver to us and to you. Please be patient with us as your parcel may take longer than normal to arrive.

SHIPPING

We are currently offering free shipping on all orders over $100, regardless of whether you purchase over the phone or through our website.

EXCHANGE AND RETURNS

Our exchange and refund policy is 21 days.

HAVE ANY QUESTIONS?

Call our wonderful mail order department. They are here to help with all your question, styling advice, to answer any questions you have about garments and of course to process your orders and arrange delivery.

Call our Toll-free number on 1800 800 866. Or contact us here.

  

NSW & ACT STORES

In line with the NSW Government Announcements, our NSW & ACT stores are temporarily closed with select stores open for Call & Collect only and with reduced trading hours.

 

What are the Call & Collect opening hours for NSW stores?

Click here to see your local stores days/hours open for Call & Collect.

When will stores reopen?

Our NSW & ACT stores will reopen when it's considered safe to do so by recommendation of the State Government.

Contacting your local Fella Hamilton store

You are able to contact your local store during Call & Collect hours if applicable. If not, please call our Toll-free number on 1800 800 866 with any enquiries.

Orders placed through stores

Please call your local store to discuss, or call our Toll-free number on 1800 800 866.

Phone Orders

We are taking phone orders, but we ask for a little extra patience during these times as we do expect this change to increase the volume of our mail order and online order services. 

STORES

Find all our store opening hours and contact details here.

MAIL ORDER

You can call our wonderful mail order department on 1800 800 866 to place your order or enquire about returns and exchanges from store, mail order or website purchases.

They are open Monday-Friday 9.00am-5.00pm and Saturday 9.00-1.00pm.

ONLINE

You can shop online with us. Australia Post continues to pick up and deliver to us and to you. Please be patient with us as your parcel may take longer than normal to arrive.

SHIPPING

We are currently offering free shipping on all orders over $100, regardless of whether you purchase over the phone or through our website.

EXCHANGE AND RETURNS

Our exchange and refund policy is 21 days.

HAVE ANY QUESTIONS?

Call our wonderful mail order department. They are here to help with all your question, styling advice, to answer any questions you have about garments and of course to process your orders and arrange delivery.

Call our Toll-free number on 1800 800 866. Or contact us here.

  

QUEENSLAND STORES

In line with the Queensland Government Announcements, our QLD Stores have reopened:


What are the opening hours for Queensland stores?

Stores are open with usual trading hours. Click here to see your local store opening hours.

When do stores reopen?

Our QLD stores reopened on 9th August 2021.

Contacting your local Fella Hamilton store

You are able to contact your local store during trading hours.

Orders placed through stores

Please call your local store to discuss orders placed through the store.

Phone Orders

We are taking phone orders, but we ask for a little extra patience during these times as we do expect this change to increase the volume of our mail order and online order services. 

STORES

Find all our store opening hours and contact details here.

MAIL ORDER

You can call our wonderful mail order department on 1800 800 866 to place your order or enquire about returns and exchanges from store, mail order or website purchases.

They are open Monday-Friday 9.00am-5.00pm and Saturday 9.00-1.00pm.

ONLINE

You can shop online with us. Australia Post continues to pick up and deliver to us and to you. Please be patient with us as your parcel may take longer than normal to arrive.

SHIPPING

We are currently offering free shipping on all orders over $100, regardless of whether you purchase over the phone or through our website.

EXCHANGE AND RETURNS

Our exchange and refund policy is 21 days.

HAVE ANY QUESTIONS?

Call our wonderful mail order department. They are here to help with all your question, styling advice, to answer any questions you have about garments and of course to process your orders and arrange delivery.

Call our Toll-free number on 1800 800 866. Or contact us here.

  

SOUTH AUSTRALIAN STORES

In line with the South Australian Government Announcements, our SA Stores have reopened:


What are the opening hours for South Australian stores?

Stores are open with usual trading hours. Click here to see your local store opening hours.

When did stores reopen?

Our SA stores reopened on the 28th July 2021.

Contacting your local Fella Hamilton store

You are able to contact your local store during trading hours.

Orders placed through stores

Please call your local store to discuss orders placed through the store.

Phone Orders

We are taking phone orders, but we ask for a little extra patience during these times as we do expect this change to increase the volume of our mail order and online order services. 

STORES

Find all our store opening hours and contact details here.

MAIL ORDER

You can call our wonderful mail order department on 1800 800 866 to place your order or enquire about returns and exchanges from store, mail order or website purchases.

They are open Monday-Friday 9.00am-5.00pm and Saturday 9.00-1.00pm.

ONLINE

You can shop online with us. Australia Post continues to pick up and deliver to us and to you. Please be patient with us as your parcel may take longer than normal to arrive.

SHIPPING

We are currently offering free shipping on all orders over $100, regardless of whether you purchase over the phone or through our website.

EXCHANGE AND RETURNS

Our exchange and refund policy is 21 days.

HAVE ANY QUESTIONS?

Call our wonderful mail order department. They are here to help with all your question, styling advice, to answer any questions you have about garments and of course to process your orders and arrange delivery.

Call our Toll-free number on 1800 800 866. Or contact us here.