Order delays may be experienced due to Australia Post COVID-19 impact. INLINE WITH GOVERNMENT ANNOUNCEMENTS SELECT STORES ARE MANNED FOR CALL & COLLECT ONLY. PLEASE SEE STORE HOURS WITH CALL & COLLECT OPTIONS HERE.
What is the difference between an E-GIFT VOUCHER and GIFT CARD?
An E-GIFT VOUCHER is an electronic voucher purchased online and delivered to the receiver via email. A GIFT CARD is a physical plastic card purchased online or instore. If purchased online this will be mailed out via Australia Post.
Both can be used instore or online.
How long will it take for my E-GIFT VOUCHER to be received?
An E-GIFT VOUCHERwill arrive in the designated inbox as soon as your payment has been approved by your bank (approximately 30 mins). If the E-GIFT VOUCHERhas not arrived in a reasonable time frame, please ask the recipient to check their junk email folder before contacting our customer service team on our Toll Free number 1800 800 866 during business hours 9.00am to 5.00pm Monday to Friday AEST.
How can I purchase a GIFT CARD online?
GIFT CARDS can be purchased online or through our Mail Order department. The GIFT CARD be posted via Australia Post to your designated address.
Value of a GIFT CARD or E-GIFT VOUCHER
The purchase price of the GIFT CARD or E-GIFT VOUCHER corresponds to the chosen value of the GIFT CARD or E-GIFT VOUCHER E.G. Pay $100, then $100 is the full value of the GIFT CARD or E-GIFT VOUCHER.
Redeeming a GIFT CARD OR E-GIFT VOUCHER
E-GIFT VOUCHERS and GIFT CARDS can be redeemed all at once, or can repeatedly be used until the balance of the E-GIFT VOUCHER or GIFT CARD reaches zero.
If a transaction value exceeds the balance of the E-GIFT VOUCHER or GIFT CARD, you must pay the difference using alternative means of payment that are accepted by Fella Hamilton. Online would be Credit Card or for in store the options would be Cash or Credit Card or EFTPOS.
Make sure you use the E-GIFT VOUCHER or GIFT CARD as the first payment type.
Do I have to activate my GIFT CARD or E-GIFT VOUCHERS?
When you purchase a GIFT CARD either instore or on-line this will be activated at the time of the purchase. Please be careful with the GIFT CARD and should be treated as cash.
E-GIFT VOUCHERS will be activated as soon as the email is received by the recipient.
Both require nothing more to be done on the customers side.
Expiry of an E-GIFT VOUCHER and GIFT CARD
E-GIFT VOUCHERS and GIFT CARDS are valid for a term of 3 years (36 months) from the date of purchase.
Any unused balance remaining on an E-GIFT VOUCHER or GIFT CARD upon expiry will be forfeited and will not be refunded or credited to you.
Loss or theft of an E-GIFT VOUCHER OR GIFT CARD
The E-GIFT VOUCHER or GIFT CARD should be kept safe at all times and stored with the same care as cash. Fella Hamilton shall not be responsible for any damage to, unauthorised use of, loss or theft of a E-GIFT VOUCHER or GIFT CARD.