Shipping policy
Australia Shipping
- Australia wide standard shipping is free for all online orders over $150
- Standard shipping is $9.95 for orders under $150
- Express shipping is $20
All shipping rates listed are for online orders and do not apply to purchases made in Fella Hamilton stores or through the Mail Order department.
Any enquires please contact our customer service team via email sales@fellahamilton.com.au or by phone on our Toll free number 1800 800 866 during business hours 9.00am to 5.00pm Monday to Friday AEST.
International Shipping
- We offer international shipping to New Zealand, United Kingdom, America and Singapore customers
- International standard shipping is a $25 flat charge
All International customers please note, you may incur further charges from customs. Duties charged to recipients of international mail items are determined by the destination country. For any inquiries or concerns please see your local customs website for more information.
Items on pre-orders may take longer than the normal expected delivery and can take in some cases several weeks. If you have ordered available items along with an item that is on pre-order, depending on the expected delivery of the pre-ordered item, you may receive two separate deliveries with no additional postage charges. One of our customer service team may contact you to discuss your options.
Once your order has been despatched from Fella Hamilton and received by Australia Post, you will receive an email or text message (depending on the information you provided us when entering your online order) from Australia Post with your parcel tracking number and a link at track your parcel on the Australia Post website. With this information you can access the status of your delivery.
At the time of placing your online order you can type delivery instructions if you would like your parcel to left in a safe nominated place at your delivery address e.g. Leave at front door. Australia Post will follow the delivery instructions unless they feel there is no safe place to leave your parcel, in this case the driver will return the parcel to a post office. By requesting your parcel be left without a signature, Fella Hamilton cannot be held responsible for any parcels that are lost, stolen or damaged as a result of your authority to leave.
If you are not available at the time of your delivery and have opted for the parcel to be signed for, the driver will take your parcel to the nearest post office, the driver will leave a delivery card at the nominated delivery address. You will also be notified by email or text of the attempted delivery and the location of your parcel, once it has been redirected to the nearest Australia Post Office for collection. To collect your parcel from the nominated Australia Post Office, you will need to take the delivery card and a form of photo identification to collect your parcel. Parcels must be collected within 10 business days from the date it is received by the local Australia Post Office. If the parcel is not collected within the 10 business days timeframe it will be returned to the sender (Fella Hamilton).
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