Image of a Box indicating return by post

Return By Post

By Post For Online And Mail Order Customers - Within Australia

  • Complete the Returns and Exchanges form which came with your parcel or click here to print a copy, fill in the item information and reason for return.
  • Create a return with Australia Post via our Fella Hamilton Portal:
    https://return.auspost.com.au/FELLA_HAMILTON_CUSTOMER_RETURNS
  • Fill in your return details, use the Purchase number which is located under the barcode at the top of your receipt (this number will start with P) as the order number. Include your reason for returning.
  • Payment of $9.60 using a credit card
  • Print label
  • Package your item for return, reuse the post bag by turning inside out and attaching the postage label to the outside.
  • Include your receipt as proof of purchase.
  • Drop off parcel to local post office or red post box.

By Post For Online And Mail Order Customers Without Access To The Internet

  • Complete the Returns and Exchanges form which came with your parcel or click here to print a copy, fill in the item information and reason for return
  • Include your receipt as proof of purchase
  • Purchase a red post bag from your local post office and return item with packing slip.
    • Fella Hamilton
    • 306-308 Chesterville Road
    • Moorabbin
    • Victoria 3189

International Returns

  • International orders which have had GST removed from the purchase price cannot be returned to Fella Hamilton stores.
  • Complete the Returns and Exchanges form which came with your parcel or click here to print a copy, fill in the item information and reason for return
  • Include your receipt as proof of purchase
  • Return to:
  • Fella Hamilton
    • 306-308 Chesterville Road
    • Moorabbin
    • Victoria
    • Australia 3189
  • *International orders cannot be exchanged, and will be refunded in full upon return (excluding postage) If you require an exchange, please place a new order at www.fellahamilton.com.au

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