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return by post

  

 

RETURN BY POST

Return your online purchase by post within Australia. Use our Portal, or return without access to the internet.

By Post for Online and Mail order customers - within Australia

- Complete the Returns and Exchanges form which came with your parcel or click here to print a copy, fill in the item information and reason for return.

- Create a return with Australia Post via our Fella Hamilton Portal:

https://return.auspost.com.au/FELLA_HAMILTON_CUSTOMER_RETURNS

- Fill in your return details, use the Purchase number which is located under the barcode at the top of your receipt (this number will start with P) as the order number. Include your reason for returning.

- Payment of $8.95 using a credit card

- Print label

- Package your item for return, reuse the post bag by turning inside out and attaching the postage label to the outside.

- Include your receipt as proof of purchase.

- Drop off parcel to local post office or red post box. 

 

By Post for Online and Mail order customers without access to the internet

-  Complete the Returns and Exchanges form which came with your parcel or click here to print a copy, fill in the item information and reason for return
-  Include your receipt as proof of purchase
-  Purchase a red post bag from your local post office and return item with packing slip.

    Fella Hamilton

    306-308 Chesterville Road

    Moorabbin

    Victoria 3189

 

International returns

-  International orders which have had GST removed from the purchase price cannot be returned to Fella Hamilton stores.
-  Complete the Returns and Exchanges form which came with your parcel or click here to print a copy, fill in the item information and reason for return
-  Include your receipt as proof of purchase
-  Return to:

    Fella Hamilton

    306-308 Chesterville Road

    Moorabbin

    Victoria

    Australia 3189

 

*International orders cannot be exchanged, and will be refunded in full upon return (excluding postage) If you require an exchange, please place a new order at www.fellahamilton.com.au